1. Scope 

This privacy statement applies to any website, application, service, or tool of Lexx contacts (collectively “Services”) referred to in this privacy statement, regardless of how you access or use them, including via mobile devices. 

We reserve the right to change this privacy statement at any time by posting the amended version on this site and stating the effective date of this version. We will announce substantial changes to this privacy statement by email. This privacy statement is effective from April 2022.

2. Personal information we collect 

We collect personal information from you and the devices (including mobile devices) you use when you use our Services, create an account with us, fill out the information on a web form, update or add information to your account, or communicate with us differently. Third parties such as Meta, Klaviyo, Hotjar, and Google Analytics may place cookies to offer targeted advertisements and for measurement and analysis purposes. 

 Personal data you provide when you use our Services or when you register for an account with us:

• Identify information such as your name, addresses, telephone numbers, or email addresses when you register for an account with us.
• Other data that you generate or that are connected to your account such as purchase history, subscription status (active, paused, stopped), or any referrals (tell-a-friend).
• Financial information (such as credit card or bank account numbers) that is associated with a transaction.
• Shipping information, such as name and address, and shipping information.
• You may also provide us with other information through a web form, by updating or adding information to your account, chats, dispute resolution, or when you otherwise communicate with us in connection with our Services.

 Medical personal data that you provide when you use our Services or when you register for an account with us:

• Lens prescription or lens prescription with, among other things, lens strength

• Other medical information provided to us in communications such as chats, email, or when you otherwise communicate with us in connection with our Services, 

Personal information that we collect automatically when you use our Services or when you register for an account with us:

• Information about your interaction with our Services, your advertising preferences, and your communication with us. This is the information we receive from devices (including mobile devices) that you use to access our Service.

• Computer and connection data such as statistics about your viewed pages, internet traffic to and from the sites, the referring URL, advertising data, your IP address, your browsing history, and your weblog data.

 

3. Personal data we collect with cookies and similar technologies: 

• We use cookies, web beacons, unique identifiers, and similar technologies to collect information about the pages you view, the links you click, and other actions you take through our Services within our advertisements or emails.
• For more information about the use and management of these technologies, please see our Cookie Policy.  

4. Personal information we collect from other sources:

• We supplement the personal data we collect directly with data obtained from third parties and add it to your account information. For example, we collect and use demographic and other information that is publicly available.
• If you provide us with the personal data of someone else, you can only do so with that other person's consent. You must inform that other person about how we collect, use, disclose and store his or her data in accordance with our privacy statement.

5. How we use your personal data

If you register for our newsletter, we will use the data required for this or separately provided by you to contact you based on your consent, under Art. 6 para. 1 S. 1 lit. a GDPR, to regularly send our e-mail newsletter.
You can unsubscribe from the newsletter at any time by sending a message to the contact option described below or via a link included in the newsletter for this purpose. After unsubscribing, we will delete your email address, unless you have expressly consented to further use of your data or we reserve the right to further use data, which is permitted by law and about which we inform you in this statement.
We use the personal data collected for different business purposes and in accordance with different legal bases. Below you will find an overview of how and based on which legal bases we use your personal data.
We use your personal data to perform a contract with you and provide our Services, comply with our legal obligations, and protect your vital interests or if necessary for public order. This includes the following:

• In connection with payment processing and account management, to operate, review, and improve our Services and to keep our Services secure and operational.
• To contact you in connection with your account, to troubleshoot your account, to resolve a dispute, to collect fees or charges, or as necessary to provide you with customer service.
  o   If we contact you for the purposes set out above, we may do so by email, telephone, and/or SMS/text messaging.
  o   If we contact you by phone, we may use automatically dialed or prerecorded calls and text messages, as described in our User Agreement and permitted by applicable law, for efficiency purposes. Messaging and mobile data charges may apply.
• To provide other Services you request as described when we collect the data.
• We use general location data to provide location-based services (such as advertising, search results, and other personalized content).
• To prevent, detect, mitigate and investigate fraud, security breaches, or other potentially prohibited or illegal activities.
• To enforce our User Agreement, this privacy statement, or other policies.
• We use your personal data to represent our legitimate interests where your privacy rights do not take precedence over these interests.
  
  We have implemented measures to balance our interests and your rights. This is for example the case for:
• Improve our Services, for example by reviewing data related to crashed or crashed pages that allow us to identify and resolve issues and provide you with a better experience.
• Personalize, measure, and improve our advertising based on your advertising preferences.
• a limited amount of personal data, such as your email address, with social media platforms, such as Facebook, to generate leads, drive traffic to our websites, or otherwise promote our products and services. These processing operations are based on our legitimate interest to undertake marketing activities to offer you products or services that may be of interest to you. Lexx contacts has no control over the social media platforms with which we share your personal data. For this reason, you can submit any questions about how your social media provider processes personal data to the relevant provider. We would like to point out that you can always request Lexx contacts to stop processing your data for these marketing purposes by sending an email to hello@lexxcontacts.com.
• Contact you by email, SMS, Whatsapp, or FB Messenger to make you discounts and special offers, ask your opinion through surveys or questionnaires and inform you about our Services.
• Deliver targeted marketing, service updates, and promotional offers based on your communication preferences.
• Measure the performance of our email marketing campaigns (e.g. by analyzing open and click numbers).
• Monitor and improve the data security of our website and mobile applications.
• We may use your personal data with your permission to:
• Make you offers via emails, SMS, or text messages.
• Deliver you offers from third parties.
• Customize ads you may see on third-party websites.
• You have the right to withdraw your consent at any time.
• We may use technologies that are considered automated decision-making or profiling. We will not make automated decisions about you that would significantly affect you unless such a decision is necessary as part of a contract with you, we have your consent or we are required by law to use such technology.

6. Your choices about how we use your personal data

Communication preferences

You can change your email communication preferences by sending us an email at hello@lexxcontacts.com.

Marketing

We use your e-mail address that we have obtained in the context of your purchase to inform you about our similar products/services. You can object to this by unchecking the checkbox in the ordering process or during account registration or by using the unsubscribe option offered in our communication. Your email address will not be passed on to third parties.

To advertise

If you do not want to see personalized ads, you can disable them through the programs described in our Cookie Statement. The disablement will stop the personalized advertising, but not the collection of personal data as described in this privacy statement. We do not allow third parties to track and collect your personal data on our websites for their advertising purposes without your consent.

Stay logged in

When you log in to our Services with your account, we give you the option to remain logged in with your account for a certain period. We recommend that you do not stay logged in if you are using a public or shared computer. Another user of the computer/browser you are logged into can view and use most parts of your account and take specific actions during this login period without further authorization. You or another user of this computer/browser can take the following actions:

• View My Account page

• Make changes to existing orders

• Place orders
  
  

• Carry out after-sales activities such as canceling orders or submitting claims.

If you try to change your password, you may need to enter your password.

You can end your login session by logging out and/or deleting your cookies. If you have enabled certain privacy settings in your browser, you can also end the login session by closing the browser. If you are using a public or shared computer, when you have finished using our Services, you must log out and/or delete cookies to protect your account and your personal information.

7. Your rights

You can exercise the rights described herein by sending an email to our Service Team at hello@lexxcontacts.com. Please note that we may ask you to verify your identity before taking further action on your request.

Manage your personal data.

You can view and update part of your personal data via your Lexx contacts Account. You are responsible for keeping your personal information up to date.

Recovery of inaccurate or incomplete information

You have the right to ask us to correct inaccurate or incomplete personal information about you (if you cannot update it yourself via your Lexx contacts Account).

Data access and portability

You have the right to request copies of your personal data that we hold. You also have the right to request copies of personal data that you have provided to us in a structured, commonly used, and machine-readable format.

Retention periods

We generally keep your personal data for as long as necessary for the execution of the agreement between you and us and to comply with our legal obligations. If you no longer want us to use your data to provide the Services to you, you can ask us to delete your personal data and close your Lexx contacts Account. Please keep the following in mind when requesting the deletion of your personal data:

• We may store some of your personal data to the extent necessary for our legitimate business interests, such as fraud detection and prevention and improving security.
• We may retain and use your personal data to the extent necessary to comply with our legal obligations. For example, we may retain some of your information for tax, legal reporting, and auditing obligations.
• Because we maintain the Lexx contacts Platform/shop to protect against accidental or intentional loss and destruction, copies of your personal data may not be deleted from our backup systems for a limited time.

Withdraw consent and restrict processing

If you have permitted the processing of your personal data to Lexx contacts, you can withdraw your permission at any time by contacting us or by sending a message to hello@lexxcontacts.com stating which permission you are withdrawing. . Please note that withdrawing your consent will not affect the lawfulness of processing activities based on such consent before the withdrawal. In addition, you have the right to request that we restrict how we use your personal information.

Objection to processing

You have the right to ask us not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing, we will no longer process your personal data for these purposes unless we can demonstrate that there are compelling legal bases for such processing or that such processing is required for the establishment, exercise, or defense of legal claims.

When your personal information is processed for direct marketing purposes, you can ask Lexx contacts at any time to stop using your data for these direct marketing purposes by sending an email to hello@lexxcontacts.com.

File a complaint

You have the right to submit a complaint about data processing by Lexx contacts to the Dutch Data Protection Authority.

 

8. How we may share your personal data

We may share your personal data with the following parties for the following purposes:

The following service providers and financial partner institutions:

• Third-party service providers who assist us in providing our Services, payment processing services, displaying personalized advertising, preventing, detecting, investigating, and mitigating the consequences of potentially illegal acts, violations of our User Agreement, fraud and/or violations of security, payment collection, partner and reward programs, and other business activities.
• Third-party courier services (e.g. DHL, PostNL) with whom we share your delivery address, contact details, and tracking information for order delivery and other delivery-related communications.
• Courts, legal proceedings, and to the extent permitted by law
• To comply with legal requirements, enforce our User Agreement, respond to claims that any listing or other content violates the rights of others, or protect the rights, property, or safety of others.
• To third parties involved in a legal proceeding, if they have a subpoena, court order, or similar legal decision, or if we otherwise believe in good faith that disclosing the information is necessary to prevent imminent bodily harm or financial prevent loss or report suspected illegal activity.

Change of Owner

In the event of a merger with or acquisition by another company, we may share information with them. If this scenario occurs, we will require the new combined entity to comply with this Privacy Statement concerning your personal data. If we intend to use your personal data for purposes other than those specified in this privacy statement, you will receive prior notice of the processing of your personal data for the new purposes.

Keep personal data

Lexx contacts takes the necessary technical and organizational measures to protect your personal data against loss or unlawful use. The personal data will be kept for as long as necessary for the purposes described in this privacy policy or to the extent necessary to comply with laws and regulations and to resolve disputes.

9. How long do we keep your personal data

Lexx contacts takes the necessary technical and organizational measures to protect your personal data against loss or unlawful use. The personal data will be kept for as long as necessary for the purposes described in this privacy policy or to the extent necessary to comply with laws and regulations and to resolve disputes. The following factors generally affect the retention period:

• How long is the personal data necessary to provide our Services? This relates to things such as maintaining and improving the performance of our products, keeping our systems secure, and maintaining appropriate financial and business records. This is the general rule that forms the basis for most of our retention periods.
• Are personal data sensitive? If this is the case, a shortened retention time is usually appropriate
• Have you permitted a longer retention period? If this is the case, we will keep your data by your consent.
• Is there a legal, contractual or similar obligation to keep your personal data?
• When it is no longer necessary to keep your personal data, we will delete it securely, per our data retention and deletion policy.

10. Controller 

The Lexx contacts legal entity with which you contract is your controller together with Lexx commerce BV, and is responsible for the collection, use, sharing, storage, and protection of your personal data by applicable regulations.

 

11. Operating internationally 

To facilitate our operations, we may transfer, store and process your information within our family of companies or service providers located in Europe, India, Asia, and North America. Laws in these countries may differ from the laws applicable to your country of residence. For example, information collected in the EEA may be transferred, stored, and processed outside of the EEA for the purposes described in this Privacy Policy. When we store and/or process your personal data outside the EEA, we have taken appropriate precautions to ensure an adequate level of data protection.

 

12. Security

We continuously implement and update administrative, technical and physical security measures to protect your information from unauthorized access, loss, destruction, or alteration. Some of the precautions we use to protect your information include firewalls, data encryption, and information access controls. If you know or have reason to believe that your Lexx contacts Account credentials have been lost, stolen, misappropriated, or otherwise compromised, or in the event of actual or suspected unauthorized use of your Lexx contacts Account, please get in touch – see the Contact us section below.

13. Other Important Privacy Information

Communication tools

We may automatically scan messages and check for spam, viruses, phishing, and other malicious activity, illegal or prohibited content, or violations of our User Agreement, this privacy statement, or other policies.

Third-Party Privacy Implementations

This privacy statement only focuses on our use and processing of (medical) personal data that we collect about you to provide our Services. If you disclose the information to a third party or visit a third-party website via a link from our Services, their privacy statement and implementation will apply to any personal information you provide to them or that they collect through us.

We cannot guarantee the privacy or security of any information you provide to third parties. We, therefore, recommend that you carefully read and assess the privacy and security policies of third parties before entering into a transaction and sharing your data.

Contact

If you have any questions, please contact:
hello@Lexxcontacts.com